Refund policy
RETURN POLICY
You may cancel your order for any reason up to 14 days from the date on which you receive the Delivery Confirmation, by notifying us of your decision to cancel using the following contact details: by using the contact form on our website, or by emailing us at You have to send your communication concerning your right to cancel before the cancellation period has expired.
If you have been charged for any items, we will process a refund, which will include the cost of standard delivery to the original delivery address.
You do not have the right to cancel the Contract when it is for the delivery of any of the following three categories of “Excluded items”:
Excluded Items
- Items that have been made to your specifications or clearly personalised.
- Sealed products, once they are unsealed/unwrapped after you have received them
- Sealed items that are not suitable for return for health protection and hygiene reasons, and that have been unsealed after delivery, or if the hygiene label is no longer in place.
Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items.
REFUND POLICY:
Except for any products designated on the Website as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within thirty (30) days of delivery with valid proof of purchase and provided such products are returned in their original condition. Please email our Customer Service Department at info@colorhemp.ch to obtain a Return Merchandise Authorization ("RMA") number before shipping your product. No returns of any type will be accepted without an RMA number.
You are responsible for all shipping and handling charges on returned items unless otherwise specified. You bear the risk of loss during shipment.
Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Website. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.